Help Center

How Do I Request a Refund?

In order to begin the refund process and to expedite this for you, could you please let us know which Order ID # and the quantity of the servings of each flavor(s) you would be returning to us. Your Order ID # is located in your account under Manage> Order History. ** Please do not return your product without receiving your RMA# in our follow up email after we have received and reviewed the information you have provided**

 

(Example - Order# 123456 - 3 servings Orange Dream charged, 1 Full Box Swiss Cacao - Wrapper in tact)

 

Please view below our return/refund policy for the specific timeline of your return.

 

PRÜVIT CUSTOMERS If within the first 30 days of the original purchase, you are not satisfied with the product you may contact support@pruvithq.com to return the unused portion of the product for a full refund of the product purchase amount, minus shipping and handling charges incurred. After 30 days and up to 90 days post purchase, you may contact support@pruvithq.com to return the remaining sellable portion of the product for a full refund on the returned items, minus shipping and handling charges incurred.

 

PRÜVIT PROMOTERS If within the first 30 days of the original purchase, you are not satisfied with the product, you may contact support@ pruvithq.com to return the unused portion of the product for a full refund, minus shipping and handling charges. Your promoter account will then be subject to 6 months suspension. Between 30 and 90 days, if you are not 100% satisfied with our products or are unable to sell them, you may return the items for a refund if the products are in resalable condition. (*Resalable condition means in sealed enclosed boxes with wrapper intact.) The refund shall be 70% percent of the original price for all returned product. Any shipping and handling charges incurred will not be refunded. 

 

PROBLEMS WITH SHIPMENTS If within 30 days of the expected reported delivery date, you do not notify support@pruvithq.com of a problem with the receipt of your order, including but not limited to, failure to receive the product, improper sealing, damaged to the container, quality of the internal product, and/or receipt of wrong product, refunds or exchanges will not be given. 

 

ALL purchases are charged and refunded in U.S. Dollars. All returns, refunds and exchanges will also be refunded or exchanged based upon U.S. Dollars. Prüvit Ventures, Inc. is not responsible for fluctuating exchange rates.

Was this article helpful?
1 out of 6 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.